Billing via WHMCS

This detailed manual describes how to upgrade, refill and manage Jelastic account via WHMCS billing system:

Jelastic Trial Account Upgrade to Billing

1. Click the Upgrade trial account button and choose the same-named option from the drop-down menu.

upgrade trial

2. Within the opened form, fill in the required fields and accept the Terms of Service agreement.

upgrade to paid


  • if you have the WHMCS account, registered for the same email as the Jelastic account, they will be connected automatically
  • if you do not have the WHMCS account, Jelastic will automatically generate it for you (whilst you’ll receive the appropriate email with WHMCS admin panel access URL and your credentials)

Click Continue.

3. Next, select the preferable payment method and specify the required payment sum with a slider.

trial to paid conversion


  • consider that VAT (tax amount) is not displayed in Jelastic UI
  • some hosting providers propose the alternative payment methods, given in addition to the default ones. In this case, you’ll be offered to contact the hosting provider in order to use some other ways of funding
Click Submit and confirm your choice.

Card Payment Method

Specify your card details and click Continue.

whmcs payment

Next, within the opened
Purchase Authentication window, type the password for authentication.

PayPal Payment Method

  • with PayPal account

Click the Log In button and enter your PayPal account credentials (email and password) to make a purchase.

paypal loglog in paypal

Once your Jelastic account is successfully converted to billing, you'll receive the appropriate notifications on its upgrade and balance refilling via email. Also, similar messages will appear at the dashboard.

Note: If you would like to use the Jelastic balance auto-refill option, don’t forget to tick the "I'd like to use PayPal for future payments to {hoster's name}" line as it is shown below:

paypal autorefill

  • without PayPal account

If you don’t have a PayPal account yet, just click the Buy as a guest button. Specify your billing information in the opened window.

paypal guest info

Click Continue and provide your debit/credit card details in the appeared window.

paypal guest

Once your Jelastic account is successfully converted to billing, you'll receive the appropriate notifications on its upgrade and balance refilling via email. Also, similar messages will appear at the dashboard.

Note: Use of the auto-refill option is unavailable when recharging balance as a guest in PayPal (i.e. the appropriate option won’t be enabled even if being ticked).

Refilling Jelastic Account via WHMCS

1. In order to replenish your account, select the Balance > Refill balance option at the top of dashboard.

refill balance

State the required sum using the appropriate slider, choose the prefered payment method and click on
Submit Payment.

Note: The VAT (tax amount) will be shown only when proceeding the payment in the order.

Card Payment Method

Specify your card details and click Submit Payment.

card refill
Note: In case you’ve already refilled your account with this card, you won't need to enter card details again - just confirm the refilling.

PayPal Payment Method

Log in to your PayPal account and complete the purchase.

paypal refill

After the replenishment completion, you'll receive an email with information about your account refilling. Also, the appropriate massage will appear at the dashboard.

2. Additionally, you are able to configure the auto-refill option, if needed. For that choose the Configure auto-refill item in the Balance drop-down menu.

configure autorefill
Within the opened tab state the sum you would like to put on your account and choose the refilling frequency:
  • weekly (every Monday)
  • monthly (1st of each month)
  • when balance less than the stated sum (up to your choice)

autorefill visa

Confirm your choice.

Note: As WHMCS doesn’t truly supports auto-recharge feature, Jelastic automatically creates order (threshold or monthly trigger based) for a particular recharge card. So the payment can be made in two ways:
  • automatically - if you have a positive WHMCS balance that is greater or equals to order amount
  • manually - the confirmation email is automatically sent to you before completing each order
3. If you want to switch off the Auto refill option, click the appropriate link to disable it.

switch off autorefill

4. After clicking the Payment methods option from the Balance drop-down menu, you can select your default payment method which will be used automatically while refilling.

5. Click View invoices to open WHMCS admin panel with your Billing history which includes all financial documents issued for your Account (i.e. Invoices, Orders, Payments, and Adjustments).


6. Click Billing history to view the data about consumed resources on your account and the appropriate charges by Jelastic.

Managing Jelastic Account through WHMCS

In case you don’t have the Jelastic account yet, you can create a one directly through the WHMCS panel - its registration and simultaneous conversion to billing will be performed automatically upon purchasing a recharge card of any value for the first time. This way, you instantly get a fully-functional account with full access to all Platform features and a particular amount of funds at your balance (according to the purchased card size).

Also, some other Jelastic account management operations can be performed remotely through the WHMCS panel - check this overview video or read through the steps below to learn more: 

Available Management Options

1. Go to Jelastic Panel within the WHMCS client area. Here, you'll see the list of environments at your account and some options for its management.

2. Click the
Add a new environment button to create environment.

Here, you can specify custom environment parameters (i.e. its name,
region, amount of resources, Public IP availability, etc) or use one of the Application templates to deploy a pre-packaged ready-to-go solution from Jelastic Marketplace. Herewith, the system will automatically calculate the approximate monthly cost for running such environment, so that you can estimate your spends in advance.

Note: The amount of resources to use is displayed explicitly, i.e. by total MiB of RAM and MHz of CPU (but not through cloudlets).

3. The WHMCS panel provides access to the following Jelastic account management options:

  • the Actions expandable menu next to each running environment allows to Bind external domain, set up SSL Configuration and Remove this environment:

  • to easily set up an SSH Access to your account, click on the same-named button above the list of environments:

    Here, you can
    Add a new SSH key and check the list of the already added keys.

  • to get the access to the whole Jelastic PaaS functionality, click on the Sign in to Jelastic dashboard button:

    As a result, you'll be automatically redirected and signed in to your Jelastic dashboard within a new browser tab.

In such a way, you can handle all the main environment management activities directly from your WHMCS account, without switching between multiple dashboards.