Custom Domain Name

custom domains logo

With Jelastic PaaS, you have a possibility to set external domain address for your site, instead of the default environment URL (i.e. {env_name}.{hoster_domain_name}). The custom domain allows promoting your unique branding and improve your web application recognition over the Internet.

Before diving in, let's deal with some basic concepts for better understanding:
  • Domain is the name you specify within a browser to access a website. The part of the name to the far right (for example .com or .org) is known as the top-level domain (TLD), and the part before it - the second-level domain (SLD). Subdomain is an optional part, which is placed in front of the SLD and is separated with a period. See the image below for example.
  • Root Domain is a combination of the second- and top-level domain names without the subdomain. Such an address represents a whole website instead of a particular web page. Each site has a unique root domain, which is included in all its pages and subdomains.
  • DNS is a system that converts textual domain names into numerical IP addresses, which are needed to locate and identify web services. For example, when you type www.mydomain.com into the browser address bar, it looks for the actual IP address of the server that hosts this page, e.g. 209.50.246.12. Herewith, if you type https://209.50.246.12/, you will arrive at the exact same site.

domain name components scheme
Tip: Jelastic PaaS also provides the full gTLD + IDN Domain Names support so that you can use both internationalized and generic top-level names for your external domains.
To attach the custom domain you should follow the next steps:

How to Buy a Domain Name?

The exact steps vary based on your particular domain registrar. As an example, we use GoDaddy.

1. Log into your account or sign up a new one. Expand the Sign In option at the top and click the same-named button.

log into domain registrar
2. Switch to your account management page by clicking the Visit My Account button.

manage dns account
3. In case you don’t have any domain yet, click the Get one now link and follow the provided steps to select and purchase a domain.

get custom domain name

How to Configure DNS Record?

There are various types of DNS records, which can be used to point to your Jelastic environment:
  • CNAME - maps your custom domain to environment domain
  • ANAME (if supported by your DNS server) - maps whole root domain (e.g. example.com) to your environment domain or other root domain
  • A Record - maps your custom domain to public IP address attached to the environment

Note: The CNAME/ANAME DNS records can be used with Shared Load Balancer (i.e. without public IP). However, for the production environments, it is recommended to attach public IP and configure A Record.

Herewith, in case of a Private Cloud setup, when the platform owner controls all the environments, the Shared Load Balancer limitations can be disabled, making the CNAME usage a production-ready option.

Below, we’ll show how to configure a record for your domain name.

1. Find the required domain in your domain registrar (e.g. GoDaddy), and click on Manage DNS for it.

manage domain name
2. At the bottom of the Records section, click the Add button.

add dns record to domain name
3. Within the shown Add Zone Record frame, select the required option from the Type drop-down list (e.g. A Record).

select dns record type
4. Complete the selecter record addition.

configure dns a record
In our case, for the A Record:
  • Host - enter hostname the A Record is linked to - in our case, just type @ to point the record directly to your domain name
  • Points to - specify the external IP address of your environment entry point

    Tip: To get this IP, expand your application server (load balancer) node to see your public IP address.


    copy public ip address
  • TTL - select for how long the DNS server should keep your A Record information cached (i.e. the delay before new settings for it will be applied in case of their further change)

Click Save.

Note: Any DNS changes you make can take up to 48 hours to be reflected throughout the Internet.


Which DNS Record to Use?

Check the following general rules and examples:

  • use A Record if your environment is working over public IP

name1.mydomain.com > 111.111.111.111

name2.mydomain.com > 111.111.111.112

  • use CNAME if you want to alias custom domain to environment name (requires domain binding)

name1.mydomain.com > env1.hosterdomain.com

name2.mydomain.com > env2.hosterdomain.com

  • use ANAME if you need to redirect one DNS zone (root domain) to another with all of its subdomains being resolved over the same subdomains

mydomain.com > hosterdomain.com

As a result, any subdomain on your domain will be pointed to the appropriate one on the service hosting provider: {subdomain}.mydomain.com > {subdomain}.hosterdomain.com.

mynewcompany.com > myoldcompany.com

As a result, you can point all traffic from your old domain to a new one keeping all the subdomains the same: {subdomain}.mynewcompany.com > {subdomain}.myoldcompany.com.

mydomain.com > env1.hosterdomain.com (requires domain binding)
As a result, subdomains of your custom domain will point to the appropriate ones within the target environment: {subdomain}.mydomain.com > {subdomain}.env1.hosterdomain.com.

How to Bind Domain to Environment?

If your DNS record points to the Jelastic environment name (not public IP) you need to additionally bind the appropriate domain name to this environment:

1. Within the Jelastic dashboard, click the Settings button (the wrench icon) for the environment you need to bind a domain name to.

environment settings
2. Within the automatically selected Custom Domains menu tab, use the Domain Binding section to specify your domain name (e.g. www.myexternaldomain.com or myexternaldomain.com) and Bind it with the corresponding button.

bind custom domain to environment

Note: It may take up to several minutes until the new URL settings will take effect.

Great! Your environment is now accessible under its unique domain name.