Account Password Reset

In case you’ve forgotten your Jelastic PaaS account password, the platform provides a reliable and secure flow to reset your password.

Tip: If you need to change password and still retain your current one, follow the steps in the linked section.

1. Go to the appropriate Jelastic installation log in page and select the Reset Password option from the list at the bottom-left corner of the form.

account reset password

2. Within the opened frame, you need to provide the email address of your account.

account email for password reset

Click Reset for Jelastic to send you a link for password restoration.

3. Check your inbox for the following email.

password reset confirmation email

Click the Reset Password button to proceed with the operation.

Note: For security reasons, the link remains valid for a short period only. If used after invalidation, the following message will be displayed.

password reset expired link

4. A dedicated form to set up a new password will be opened.

password reset form

That’s all! You’ll be redirected back to the dashboard, where you can log in using the new credentials.

account password changed

Tip: Also, you’ll receive an email about the success of the password reset operation.

account password changed email

Change Password

We highly recommend keeping your password secure (utilize special, upper/lower case characters and have a sufficient length). Also, it is good practice to change your password periodically, ensuring it is resilient to the brute force.

Tip: If you want to drastically increase the account’s security, configure a Two-Factor Authentication for an additional layer of protection.

In order to update your Jelastic account password, log in to the appropriate platform dashboard, and follow the steps below.

1. Click on the menu with your login in the upper-right corner and choose the Change Password option.

change password button

2. In the opened frame, fill in the fields with your current and new passwords and click the Change Password button.

change password form

In a moment, you’ll be notified about operation success and receive the appropriate email as well.

What’s next?